Seller FAQs

BuyBacKart Ewaste Solution Pvt Ltd buys your device for itself. We are the buyer — not your agent, and not a marketplace that shows your phone to other buyers. That is why we set the price, do the inspection, pay you directly and take responsibility for the device once we have collected it.

You can sell a used electronic device we list, if all of these are true:

• it is yours, or you have the owner’s written authority to sell it;
• it is physically in India at pickup;
• it was originally bought in India;
• you are 18 or over; and
• it is not stolen, lost, cloned, counterfeit, blocked, locked to an account, or subject to a loan, EMI, lease or any claim.

If you sell in bulk or in the course of trade, get our written approval first — you will also need to issue a tax invoice. Only the device models we currently list are eligible; we do not buy dead or non-working devices — see the Grading Criteria page for the live list and condition requirements.

Not necessarily — and here is why. The price you see before pickup is indicative: it is calculated from the answers you give us. We confirm the final price only after our executive inspects and tests the device. If what we find differs from your description, we make you a revised offer. You are free to decline it — the device stays with you and nothing is charged to you.

Yes. An indicative price can be revised before pickup — for example, if market prices move. If we revise it, you can cancel your order free of charge, or simply decline when the executive arrives.

You need one original government-issued photo ID: passport, driving licence, voter ID or Aadhaar. If you have it, keep the original invoice or warranty card ready as well. If someone else will hand over the device for you, they must carry a written authority letter from you and their own photo ID — we may call you to confirm the authority.

No. Aadhaar is not required — any of the other photo IDs works. If you choose to use Aadhaar, you may mask the first eight digits and show only the last four. We do not store the full number unless the law allows it.

Possibly — the invoice is not compulsory, but it is the cleanest proof that the device is yours. If you cannot produce it, we may ask for other proof of ownership, reduce our offer, or decline the device. You will also be asked to sign the declaration in Schedule I, confirming that you own the device and that it is not stolen or subject to any claim.

To confirm the device is genuine and to stop stolen phones moving. We check the device’s identifiers with the manufacturer, network operators and the Central Equipment Identity Register, and we photograph or record the device, the tests, an extract of your ID and the handover. Those records are the evidence of the transaction — they protect you too, if a device is later disputed. You agree to both when you book.

Before the tests:

• charge it to more than 50%;
• keep it powered on; and
• keep it unlocked so we can run the tests.

After the tests, and before you hand it over:

• sign out of all accounts — Apple ID/iCloud, Google, Samsung and any other;
• turn off Find My and any anti-theft lock;
• remove any work or device-management profile;
• take out your SIM and memory card;
• back up anything you need; and
• factory reset the device.

Our executive can help with these steps, but the responsibility stays with you — that is what clause 4.3 of the Terms says, and Schedule II row C is what happens if an account lock is still on.

Ask to see their BuyBacKart identification. Share your order OTP only with that person. Hand the device to nobody else. If any of the three fails, do not hand over — tell us and we will re-arrange.

No sale takes place. The device stays with you and you pay nothing — and the visit is at our cost, not yours.

Three things have to happen: the tests and ID check are complete, you confirm the final price in the app or by OTP, and the executive records the handover. At that moment the sale — and the transfer of ownership to us — takes place, subject to the short verification period explained in question 17.

By UPI or bank transfer, into an account or UPI ID in your own name, after the sale is accepted. We pay a third party only if you give us a written instruction that we accept. We pay in cash only if we offer it and the law allows. Tip: the name on your bank account or UPI ID must match your ID — a mismatch is the most common reason a payment is held (see question 14). If the account is not in your name, question 34 lists what we need from you and from the account holder.

Payment can be held or deferred for one of five reasons:

• your KYC is incomplete;
• the account name does not match yours;
• an identifier check raises a flag;
• an authority has issued an order or request; or
• we reasonably suspect fraud.

If the reason is not cleared within 3 Business Days, the Terms then apply — a price adjustment, a return, or reversal of the sale.

Not until the verification period has closed. Payment made before then is provisional — meaning if a Schedule II problem is found inside that window, the sale can still be adjusted or reversed even though you have been paid.

Each side carries its own taxes. You are responsible for yours; we deduct tax at source only if the law requires it, and we give you the TDS certificate or the document the law requires so you can claim credit for it.

Yes, but only once we have verified both of you. Because the account is not in your name, we need four things before we release the money: (a) your KYC; (b) the account holder’s KYC — name, address, a government-issued ID and the account or UPI details as they appear on the statement or in the app; (c) the account holder’s signed authorisation that they hold the account, agree to receive the money for you, agree to us checking their ID for this purpose, and are not acting for anyone else; and (d) your written instruction naming that account and confirming that paying into it settles what we owe you. Until all four are in, payment stays on hold under the same rule that applies to any name mismatch — it does not cancel your sale. Your own account is always the fastest route: a payout into a name that matches neither the bill nor your KYC is the exact pattern banks and the police look for in stolen-phone cases.

For 7 days — extendable by up to 8 more days if an external check (a manufacturer, network operator, CEIR, police database or laboratory check) is still pending — we may run further tests and database checks. If we find nothing, the sale becomes final when that period ends.

Schedule II of the Terms lists them, and only those listed problems count. In short:

• IMEI or serial does not match, or has been altered;
• the device is blocked, blacklisted, or reported lost or stolen;
• an account or activation lock you cannot or do not remove;
• the device or a major part is counterfeit;
• an undisclosed repair, replaced screen, motherboard work or liquid damage;
• a different make, model, variant, storage or age from what you stated;
• an undisclosed defect that materially lowers its value;
• a lien, finance, lease or third-party claim; or
• the device was not originally bought in India.

Minor cosmetic variation does not reverse anything — it leads to a price adjustment only.

Yes. We send you a written notice that states the problem and the report, test result or database result we are relying on. You then have 5 Business Days to respond with your explanation and any evidence. We decide after considering what you send, acting reasonably and in good faith, and tell you the outcome in writing.

Yes, if you can remove the lock. You have 5 Business Days to do it. Meanwhile we may hold or adjust the payment. If the lock is still on after that, we may adjust the price or reverse the sale.

Within 3 Business Days of our rescission notice, to the account we specify. Time is of the essence of that obligation. If you are late, simple interest of 12% a year runs on the unpaid amount from the due date — and from the date we paid you, if the sale was obtained by fraud, a forged document or concealment of an illegal origin. You also reimburse our reasonable, documented costs that the problem caused.

Yes — if the device can lawfully be returned and is not being held under an order of any authority — on refund of the price. You pay the return freight unless the problem was our error. Please collect it within 30 days of our notice. If you do not, we send two further written reminders; after that we may treat the device as abandoned, erase its data and dispose of it lawfully.

Your promise about ownership is not limited to what you knew. Because you give that promise in the Terms and in the Schedule I declaration, we may still reverse the sale, and you would have to refund us; we may also have to hand the device to the police or to its rightful owner. This is why keeping your purchase invoice and the details of where you bought the device matters — it is what shows you acted in good faith (clause 5.3 asks you to keep those documents for 3 years). If you are in this position, please take independent legal advice.

Yes — where the law requires or permits it, or where we reasonably suspect an offence involving the device. What may be shared: your identity, KYC extract, contact and bank details, the order and payment records, and our recordings. You agree to this when you book. You must also cooperate with the police and with us within 48 hours of our request, including providing documents and a truthful statement. The full process is clause 11.3 and 11.5 of the Terms and paragraphs 10 and 12 of Schedule I.

Only in good faith, where we reasonably suspect an offence or where the law requires it. Where we have been deceived, we may also lodge a complaint and pursue civil remedies.

Yes — at any time before the executive starts the tests, free of charge, in the app or by phone. You can also reschedule instead of cancelling.

Once the verification period closes, the sale is final. Before that, we may — at our discretion — agree to a cancellation if you ask within 72 hours of handover and before we have processed the device. If we agree: you refund the price, you pay the return freight, and you pay an administrative charge of 8% of the price (not more than ₹2,000), which we tell you about before you book.

If we cannot complete a pickup after 3 attempts within 7 days, the order lapses. The first three visits are free. From the fourth visit we charge ₹499 — but only if we told you about that charge when you booked.

Backing up and deleting your data, and removing your SIM and memory card, are your responsibility before handover. We do not seek access to your personal content. If anything is left on the device, we use only the access unavoidably needed for the tests, and then erase it securely. A factory reset may not remove everything, so please also sign out of your accounts before you hand the device over. A SIM or memory card left inside the device is not returned — clause 14.3 says it is disposed of.

Our Privacy Policy explains what we collect, why, who we share it with and how long we keep it. Under Indian law you can ask us for: a summary of the personal data we process and who we share it with; correction, completion or update of it; erasure (subject to what the law requires us to keep); resolution of a grievance; withdrawal of consent; and to nominate someone to exercise your rights if you die or become incapacitated. Write to the Grievance Officer — contact details are in the Privacy Policy §15 and at the bottom of this page.

Write to our Grievance Officer, telling us your Order ID and what went wrong. Contact: Avsar Hussain, [email protected], +91 98107 44383. We acknowledge every grievance within 48 hours and aim to resolve it within 30 days — and in any case within any period the law prescribes.

First, we try to settle the dispute by discussion for 30 days of a written notice of dispute. If that fails, the dispute goes to arbitration in New Delhi under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual consent within 30 days of a request or, failing that, by the High Court of Delhi under section 11. What you keep whatever happens: the right to go to a court for urgent relief, to complain to the police or any authority, and — where the law gives you that right — to approach a Consumer Commission or another statutory forum.

All four documents live in one Legal Center on our website and are reachable from the app:

• Terms of Purchase of Used Electronic Devices;
• Return, Refund & Cancellation Policy;
• Privacy Policy;
• Cookie Policy.